Shipping and Returns
SHIPPING & RETURNS
The transport of the purchased items will be carried out through the transport service contracted by UNITED BAGS COMPANY, S.L. (owner of the online store BibaShops.com). The delivery time may vary depending on the availability of the product in the warehouse and will be subject to the type of shipment and the country of delivery. If the shipment is made with the UPS agency, in the absence of the recipient it can be deposited at Access Point in order not to delay delivery. To avoid incidents in the delivery, it is essential to correctly fill in the corresponding form, and it is essential too, to fill in the box relating to the contact telephone number.
The follow-up of the orders will be carried out by sending an email by the transport service, or by calling the Customer Service. This email will indicate, at all times, where the merchandise is located until its final reception by the customer.
The transport price is calculated based on the country of destination, the volume and weight of the items purchased and the packaging used for shipping. The exact price of the transport will be calculated by including each item in the shopping bag and will appear on the page that summarizes the purchase before confirming the order through "Confirm order" and before entering the credit card information or debit.
The delivery time will be subject to the type of shipment and the country of delivery. To avoid incidents in the delivery (wrong addresses, inability to find someone at home, etc.), it is essential to correctly fill in the corresponding form, and it is essential to fill in the box relating to the contact telephone number.
Currently the price of home transport is 6€, for national shipments (Peninsula and Balearic Islands), and 12€ for shipments to the U.E. Transportation will not be paid when the package is picked up at a physical BIBA store. At the same time UNITED BAGS COMPANY, S.L. reserves the freedom to apply in the future and in a fixed way, the price of transport according to the country of destination, the products purchased and the packaging used for shipping. In all cases, the transport price will be calculated by including each item in the shopping bag and will appear on the page that summarizes the purchase before confirming the order through "Confirm order" and before entering the details of the purchase. credit or debit card.
To store: Free - 1/5 business days
Home delivery (SPAIN): 6€ (Free on orders over 99€) / 1-5 working days
Home delivery (EUROPE): 12€ (Free on orders over 99€) / 1-5 working days
Home delivery (OUTSIDE U.E): 25€ (Free on orders over 199€) / 1-5 working days
CUSTOMS
Customs costs are borne by the recipient, so the recipient must pay import charges to receive your order. If you refuse to accept the delivery to avoid import charges, the package will be returned to your local customs office, not to us. If the fees are not paid on time, the package will be considered abandoned and the amount will not be refunded in this case (abandonment).
If for any reason you are not satisfied with your order, you have a period of 30 days from the date of delivery of the product to proceed with its exchange or return.
The delivery date will be taken as a reference to count within thirty days.
Product returns can be made:
a) Free of charge in any of our stores. You can also make a change in the store.
b) By mail or courier, you must bear the direct costs of the return, such as transport costs.
The products must be returned in the following state:
- They must not have been used, washed or damaged.
- They must keep the original label.
- You must include a copy of the delivery note.
- You must include a note explaining the reason for the return.
- For returns from outside the EU sent through Post Offices, check the "RETURN" box. United Bags Company, S.L. will not accept charges for customs fees.
Send the package to:
UNITED BAGS COMPANY, S.L.
BIBA SHOPS
AVINGUDA AIXERNADOR 1
08310-ARGENTONA (BARCELONA) SPAIN